Recently I watched a webcast on the subject of marketing and growing your business. I had to stop watching it in the middle because it just wasn’t settling with me. Ok you all know I have no back ground in plumbing. Bear does, 24 years to be exact. Neither of us have a background in sales, but we do know what we want for our company. We want to build a relationship with our customers. We want to service all of our customers equally the same for a fair price; fair for the customer and fair for us. We provide good quality repair for residential and commercial customers. The whole point of the presentation was to up sale customers and only market towards the exclusive high end area. That just is not our thing. Why should anyone be sold something they do not need? I don’t like going to get my oil changed for the same reason. I don’t know what I need and I am trusting that the mechanic will do the right thing. That is why we know our mechanic by his first name. Thanks Bob!!! : ) Put your trust in us.
Just today I ran into a dear friend of the family. It had been years since I have seen her. What wonderful memories our families shared. I was telling her about this webcast. She said something that meant the world to me. Bear is so personable which makes a difference. You know what she is right. It makes all the difference in the world. Bear is a great guy and I am one lucky woman. You are all lucky too if you call him your plumber and by his first name. : )