HOLD that thought!! I can’t even imagine where all of your thoughts just took you….The age old adage that goes along with “the plumber” is not that pleasant of a thought. Not to mention the visual ; ). My husband is not your everyday plumber. I can remember a time when a friend of his even told him….”Bear you are not the average plumber”. Bear has worked with some extraordinary men in this industry his mentor and role model is one of the best in the area.
Advisory – The names have been changed to protect the innocent : ) We had a customer call today and we will call her Mrs. Smith wanting to schedule an estimate. Bear immediately recognized the address and the Mrs. Smith over the phone. He told her “yes Mrs. Smith I remember you and your house”. She was puzzled, “but I have never used you before”. He said “Yes ma’am I know. I have been to your house when I worked for a different company”. “Oh” she said.
Bear arrived at Mrs. Smith’s house and walked through everything she needed. She immediately told him “oh yes I can tell I am going to use you for this work”. If you have not used my husband or do not know him it is hard to explain in writing. Actions speak louder than words. He is amazing with customers. He is personable, kind, and wants to help. Sorry, back to the story. When they were finishing up the estimate and visiting (yes he is known to visit with a lot of his customers). He asked her “do you remember Mr. Jones the plumber”? “Oh yes” she said. He was wonderful” and went on and on. She said “Mr. Jones and his helper they were just great. I miss them, you don’t find customer service like that much anymore”. Bear said “Mrs. Smith….I was that helper” : )
When Bear told me this story it just filled me with laughter and such happiness. I am married to one amazing man, who obviously from this kind ladies recollection has been pretty amazing for at least as long as he has been a plumber ; )
We are a family owned and operated small business. We want you to enjoy inviting us into your homes and businesses.
Have a blessed week.
This story does not surprise me at all- Bear is a great guy! It is hard to find hard-working, dependable, professional plumbers out there. Bear is one of a kind!